Last year I ordered flowers from Floral Arts and they were so beautiful. I went to other places and the customer service was horrible. They would not listen to what I wanted and tried to sell me what they had left-over.
This year I ordered my mother day flowers from Floral Arts. The customer service there is outstanding. They delivered them by the time they promised. The arrangement is very creative and beautiful and the flowers are very fresh. I would recommend Floral Arts and will use them again in the future.
The worst service ever!!! I ordered flowers to be delivered to my nephew's grave for his birthday. When my sister got to the grave nothing was there at 3:01PM on the day it was to be delivered. I quickly called the florist to voice my concern. My sister forwarded me pictures of his grave and our flowers were not there. The owner Nese Ganch was so combative and unapoligetic. She insisted the flowers were there. She called the driver and called us back and said in a nasty tone "they are there". When I asked what time they were delivered she wouldn't tell me. Instead she had the nerve to say "was this a service?" insinuating that it didn't matter what time they got there if it wasn't for a service. I would never ever, ever order from her. Terrible business and horrible attitude. Stay clear of this business and don't waste your money. I'm out over $100 for flowers that never showed up with the pictures to prove it.
I went through Floral Arts Florist today, to handle a bereavement basket for a friend in Lafayette. I called the store and worked with Neshe directly, instead of ordering online. I explained my budget, the type of basket I was looking for, and the time constraints we were under. Neshe went above and beyond, and was able to put together a GORGEOUS basket, and deliver it immediately! She even texted me pictures of what she had made before she delivered it, so I could give a final approval. I am thrilled with the flowers/plants that she arranged, and I feel like I got a huge value for the money. I would highly recommend Floral Arts Florists of Lafayette.
I also used Floral Arts for my wedding. The Bouque and centerpieces were exactly what expected and made my wedding extremely special and unforgettable. I will continue to go to Floral Arts for all my floral needs, including this upcoming mother's day. They are truely wonderful at providing excellent customer service and beautiful flowers.
Floral Arts flowers were the freshest and best quality I have ever seen. The arrangement they made for me was absolutely beautiful and my mom loved it. It was because of Floral Arts that my mom was so happy and felt appreciated. It was the quality of their product that made it presentable on such an important occasion.
Floral Arts Florist is a US Florist based in Lafayette, California. Floral Arts Florist is located at 3584 Mt Diablo Blvd, Lafayette, CA 94549, USA.
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