So civilized!
Fast check out, great selection, nice people makes this the best grocery store I've ever been to. It's one of my favorite parts of living in Lafayette.
I called to ask a question. A rude young man answered the phone and then pawned me off to some indefinite hold line somewhere. I finally hung up after 5 minutes of horrible hula music and called back. I do like to give second chances. Well, this time, the same rude young man answered and I told him that no one had answered before. So I heard him call over the speaker system, "Mike (name I can't recall), pick up line 2," and then he said to me, "See, he knows" and transferred me to an open line. I then proceeded to be subjected to the conversation of two employees discussing food orders and someone's vegan pie while they set objects down loudly near the phone receiver. After several moments, neither picked up the phone or even mentioned that they were aware of a waiting call, and so I hung up.
A slice of Manhattan in Lafayette: combining Zabar's and Fairway. The meat department with it's friendly butchers offers a huge selection. Superb cheeses and wines. Fresh produce down to the baby artichokes. You'll end up buying many items you didn't know you needed.
Pleasant cashier's. Parking concierges directing traffic, assisting in the pulling out phase.
Diablo Foods is the yardstick against which every other local market I've lived near has failed to measure up. It's the one market I can go to where my stress level actually goes down after visiting, because I know that it'll be easy to park, the staff will be friendly, and the food I buy will be high quality. The small price premium relative to other nice markets is well spent here.
Customer lost.
You know what I detest? Uppity food stores that charge like they're going to give you excellent customer service and then give you worse service than Home Depot or Macy's (can you ever find anyone who can actually help at either of those places???).
The store is fairly small but it does have a lot of products that are high quality. They also have excellent service. The parking is a bit sparse so come before 3 p.m. if you can.
Diablo Foods is a US Grocery Or Supermarket based in Lafayette, California. Diablo Foods is located at 3615 Mt Diablo Blvd, Lafayette, CA 94549, USA.
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