I asked the owner/waitress about the charge and she replied that it was on the menu and then proceeded to point to the small print.
We ordered two sandwiches with potato salad. Our mistake was that we overheard the owner/waitress ask another customer if they wanted potato salad with their sandwich and we assumed that a side dish came with all sandwiches. We had not seen the small print that came after all the choices of bread and everything else that said "Potato salad is $2.95." It was only later that we found out that some of the sandwiches came with potato salad, but the ones we ordered did not.
I then said "Obviously we didn't eat it, because it tasted bad, and if we had known we were being charged for it we would have complained about how horrible it was. The owner/waitress said, "Well everyone else ate it" and then this little piece of wisdom came out of her mouth "If we didn't charge people for food they didn't like we'd go out of business." So we ended up paying six dollars for food we did not eat.
The sandwiches arrive with a small scoop of potato salad on each plate. My wife and I both tried a small amount of the potato salad and had the same reaction, it was horrible. We left the rest of the potato salad on our plates. We thought nothing of it, because it was a side dish and the sandwiches were OK.
I bought a chocolate cookie for my son and a loaf of cinnamon raisin bread. When she rung me up I was shocked that this small cookie was $3.50! When I said, "It's 3.50 for that cookie?" She smirked and said, "Just try it". Well I tried it and threw away 3/4 of it - one of the worst cookies I've ever had - dry and crumbled in my fingers when I tried to break off a piece for my son.
I hope the six dollars is worth all of the advertising I'm going to give this place.
That is until the bill came and I noticed a $6 charge for potato salad.
This woman was also condescending to the man who seems to do the baking (the nice one). I do not support managers who are rude to their staff. They do not take credit cards, when I tried to pay with one, she scolded the man and said, "Did you not tell her we don't take credit cards?" And I said, "Well I just took my credit card out so he wouldn't have known to tell me that". And when I came back from my car with cash she told the man to ring me up since she was too busy chit chatting and then chastised him for doing it wrong. Since it's a cafe - maybe their food is better than their cookies.
Incredibly friendly and helpful staff. Wonderful food! Eat here!
My wife and I had lunch at the Lafayette location today. We received the poorest customer service we have ever had from the owner/waitress. So much so that we will never eat here again. I will also make sure to tell everyone I meet about my experience here. I used to eat here all the time, but now I remember why I stopped coming here.
The same cannot be said for the woman who seems to run the place.
I am a classically trained chef and former restaurateur and this is by far the worst service we have ever received. I would avoid this place at all costs as the owners are only concerned with the bottom line.
When we do have weekends off the first thought we have is to go down to the rising loafer abd see Achmed and Maria. They have the best crepes we've ever had you can't go wrong choosing this establishment.
Very nice owners so kind and humble, Good service and great food
I really wanted to like this place because I'd love to support a local small bakery. Unfortunately, it left much to be desired. The only silver lining would be the man whom I think does the baking - he was very sweet and tried to be as helpful as possible.
Rising Loafer Cafe Bakery is a US Restaurant based in Lafayette, California. Rising Loafer Cafe Bakery is located at 3643 Mt Diablo Blvd, Lafayette, CA 94549, USA.
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